Cancellation fees, privacy policy, and legal notice
1.-CANCELLATION COSTS
– 48 hours in advance: 100% penalty.
– 72 hours in advance: 50% penalty.
Date changes
– Reservation date changes may be made 5 days in advance and up to 48 hours before the activity and as long as there is availability for the alternative day.
-Changes with less than 48 hours notice: 50% penalty.
Changes due to weather conditions:
-In the event that weather conditions prevent the activities from being carried out safely (for example, due to the risk of avalanches), the date of the activity will be changed or 100% of the amount will be refunded. of the activity.
In all cases, it will always be the provider (Aranbuggies SL) who will decide, under his/her responsibility, when to cancel the activities.
In the event that the access road to our base is closed and the date of the activity cannot be changed, 100% of the amount of the activity will be refunded.
If the client cannot access our base by their own means (snowy road, lack of chains, etc.), they must notify the Aranbuggies company at least 2 hours in advance.
In the event that the road was snowy and the client, by their own decision and without consulting Aranbuggies SL, canceled or did not show up to carry out the activity, the company reserves the right to charge 100%.
Cancellations due to illness:
In the event of cancellation due to illness of an adult participant, the amount of the reservation for the sick participant will be refunded. Medical proof must be presented. If the rest of the companions cancel, they will be charged 100%.
Children under 10 years of age: in the event of cancellation due to illness of a participant under 10 years of age, the amount of the reservation of the sick participant and the amount of the reservation of an adult will be refunded. Medical proof must be presented. If the rest of the companions cancel, they will be charged 100%.
2.-GIFT VOUCHER
Purchase conditions
-The gift voucher is valid for one year from the moment the date of the activity is confirmed
-The gift voucher allows a change of date (in the event that there is availability for the desired day)
-The voucher Gift does not allow returns
3. PRIVACY POLICY
In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, you are informed that the personal data provided by you through the website https://www.aranbuggy.com (hereinafter the site website), will be treated under the following terms:
Responsible for the treatment
The personal data collected through this website will be processed by the administrator of the company, with address for the exercise of rights at:
Av Garona 17 Portal A 4o 1a
25530 Vielha
Email: aranbuggies@gmail.com .
Purposes of processing
• Inform you about our products and services, when requested through the forms on the website or by email.
• Answer and manage your queries, comments and suggestions, if applicable.
• Manage your participation in present and future selection processes, when you send us your data (including your resume) for this purpose.
• Manage your reservation, in case you make a reservation through the website.
• In order to obtain information on the use of the website, the number of pages visited, the number of visits, as well as the activity of visitors and their frequency of use are analyzed. For these purposes, the CONTROLLER uses statistical information prepared by the Internet Service Provider that does not allow the interested party to be identified at any time.
Legitimation
Consent. The personal data obtained through the forms on the website will be processed solely based on the consent granted by the interested party, through acceptance of the box provided for this purpose. This consent can be withdrawn at any time.
Legitimate interest of the person responsible. The statistical information obtained from the website will be processed based on the legitimate interest of the person responsible. This information does not allow the user to be identified.
Execution of a contract. The processing carried out for the management of orders requested through the online store is based on the execution of a contract in which the interested party is a party or for the application of pre-contractual measures at their request.
Recipients
The personal data obtained through the website may be communicated to the corresponding financial institution when necessary to manage the payment of orders placed, as well as to the courier company, when necessary.
Conservation
The personal data provided by the user to receive commercial communications will be kept as long as the interested party does not request its deletion or withdraw their consent.
When the user sends their personal data to participate in selection processes of the CONTROLLER, the data will be processed to participate in these selection processes, and if they are not selected, their personal data will be kept for a period of five years in order to be able to count on their participation in future processes.
When the user sends their data to contact the CONTROLLER, make queries or make suggestions, the data will be kept as long as it is necessary for this purpose and responsibilities may arise from the processing.
Traffic, statistical and web visit data: the data will be kept for a period of five years.
Rights
You can exercise your rights of access, rectification, deletion and portability of your data, limitation and opposition to its processing, by writing accompanied by an official document that identifies you addressed to:
Aranbuggies sl
Av Garona 17 portal A 40 1a, 25530 Vielha
E- email: aranbuggies@gmail.com.
In case of disagreement with the treatment, you also have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es).
Minor protection policy
Whoever provides the data through the forms on this Website and accepts its treatment formally declares to be over 18 years of age. Access and use of the portal is prohibited for minors under 18 years of age.
The CONTROLLER reminds adults who have minors in their care that it will be their sole responsibility if a minor incorporates their data to request a product.
It also informs them that there are computer programs to limit navigation by filtering or blocking certain content.
Treatment derived from the use of social networks
By following our profile on social networks, you expressly consent to the processing of your personal data in accordance with the privacy policy of the corresponding social network. Likewise, you expressly consent to the CONTROLLER’s access to the processing of your data contained in your profile and that the news published about any product of the CONTROLLER appear on your wall. Your request to connect necessarily implies your consent for the indicated treatments, this being the legal basis of the treatment. The data will be kept as long as the interested party does not request their opposition or withdraw their consent, and may withdraw this at any time.
The publication of comments and content on social networks will become public information, so users should be especially cautious when they decide to share their personal information. The CONTROLLER is not responsible for the information that users include on the page. However, people whose personal data are published or included in comments may request the CONTROLLER to cancel them.
II. LEGAL WARNING
Identification
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, ARANBUGGIES SL, informs you that the data contained here corresponds to the entity that owns the website https://www.aranbuggy.com
Name: ARANBUGGIES SL
Address: Av Garona 17 portal A 40 1a, 25530 Vielha
E-mail: aranbuggies@gmail.com.
Telephone: +34 616 772 105
CIF: B 70851977
Intellectual and industrial property
All Industrial and Intellectual Property rights of all elements contained on this website, including trademarks, formats, graphic designs, texts, images and documents, They belong to ARANBUGGIES SL and are protected by Spanish and international laws on Intellectual and Industrial property. Total or partial reproduction of this website and any of its contents is expressly prohibited without the express written permission of ARANBUGGIES SL.
Access to the website does not imply any type of waiver, transmission, license or assignment of said rights by of ARANBUGGIES SL, unless expressly stated otherwise.
Conditions of use
Access to this website implies acceptance of these conditions of use without reservations that regulate access and use of the same in order to make information about our products available to users.
The use of the contents of this website for commercial purposes or for distribution, transformation or communication is expressly prohibited.
ARANBUGGIES SL will not be liable for any consequence, damage or harm that may arise from said use or use of the information.
Both access to this Website and the use that may be made of the information contained therein is the exclusive responsibility of the person doing so.
The user undertakes not to use the information published on this Website for illicit or harmful purposes or effects, not to damage or render the information useless and not to perform any other action that may be contrary to the content of this Legal Notice.
ARANBUGGIES SL cannot guarantee the absence of interruptions or errors in access to this website, although it will make every effort to avoid them.
Links to other websites
The links that you can find on this Website are a service to users. These pages are not operated or controlled by ARANBUGGIES SL, therefore, it is not responsible for the contents of these websites nor are they covered by this Legal Notice. If you access these websites, you should keep in mind that their privacy policies may be different from ours.
Applicable legislation and jurisdictional competence
This Legal Notice is governed by the current Spanish regulations that apply to it.
For the resolution of disputes that may arise as a consequence of the provisions of these provisions and their interpretation, application and compliance, the parties submit to the jurisdiction corresponding to the user’s domicile.
GENERAL CONTRACT CONDITIONS
Introduction
This contractual document will govern the General Contracting Conditions of buggies (hereinafter, “Conditions”) through the website https://www.aranbuggy.com, property of Aranbuggies SL, under the trademark of ARANBUGGY, hereinafter , PROVIDER, whose contact information also appears in the Legal Notice of this Website.
These Conditions will remain published on the website available to the USER to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, since those that are in force at the time of placing orders will be applicable.
The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document means that the USER:
• Has read, understands and understands what is stated here.
• It is a person with sufficient capacity to contract.
• Assume all obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible and knows the current legislation, and reserves the right to unilaterally modify the conditions, without this affecting the terms and conditions that were implemented prior to the modification.
Identity of the contracting parties
On the one hand, the PROVIDER of the buggy excursions contracted by the USER is Aranbuggies SL, with registered office at Av Garona 17 portal A 40 1a, CIF B 70851977 and with a customer/USER service telephone number +34 626 220574.
And on the other hand, the USER, who books a buggy excursion on the website, and is responsible for the veracity of the personal data provided to the PROVIDER.
Purpose of the contract
The purpose of this contract is to regulate the contractual relationship of buggy excursions born between the PROVIDER and the USER at the time the USER accepts the corresponding box during the online contracting process.
The contractual relationship entails the execution, in exchange for a specific price and publicly displayed through the website, of a specific buggy excursion.
Hiring procedure
The USER, in order to access the services offered by the PROVIDER, must be of legal age and reserve/purchase a buggy excursion through the website by entering their personal data. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal and detailed data in the Legal Notice and Privacy Policy of this website.
It is reported that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
1. General contracting clauses .
2. Activation of services.
3. Right of withdrawal (cancellations).
4. Claims and online dispute resolution.
5. Force majeure.
6. Competition.
7. Generalities of the offer.
8. Price and validity period of the offer.
9. Transportation costs.
10. Payment method, expenses and discounts.
11. Purchase process.
12. Dissociation and suspension or termination of the contract.
13. Applicable law and jurisdiction.
1. GENERAL CONTRACTING CLAUSES
2. SERVICE ACTIVATION
The automatic availability and price calculation system allows the USER to choose the buggy excursion and all the extra services that interest them and immediately make the online payment.
THE PROVIDER will not reserve the buggy excursion until it has verified that payment has been made. Once payment is verified, the PROVIDER will contact you by email to confirm the reservation. This term is understood as long as availability has been confirmed.
3. CANCELLATIONS (RIGHT OF WITHDRAWAL)
The right of withdrawal may not be applied in the following cases:
• Once the service has been completely executed, when the execution has begun, with prior express consent of the PROVIDER and USER and with recognition on their part that they are aware that , once the contract has been fully executed by the PROVIDER, you will have lost your right of withdrawal.
All returns must be communicated to the PROVIDER, requesting a return through the email aranbuggies@gmail.com, indicating the reservation number.
In the event of a refund of the amount, the USER could be penalized for the concepts indicated below:
4. CLAIMS AND ONLINE DISPUTE RESOLUTION
Postal: Aranbuggies SL
Av Garona 17 portal A 4º 1ª 25530 Vielha
Telephone: +34 626220574
E-mail: aranbuggies@gmail. com
Online Dispute Resolution (Online Dispute Resolution)
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need for resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
6. COMPETITION
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.
7. GENERALITIES OF THE OFFER
All reservations made by the PROVIDER will be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of Aranbuggies SL or what is stipulated herein will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.
Given the continuous technical advances and improvements in services, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, until it does not affect the value of the services offered.
These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices applicable to each service are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time.
Before making the purchase you can check all the details of the quote online: services, quantities, price, availability, charges, discounts, taxes and the total of the reservation.
Once the reservation is made, prices will be maintained whether the service is available or not.
The price of buggy excursions can only be increased if specific expenses occur, for example, in fuel prices and if it is expressly stipulated in the contract, and in no case in the last twenty days prior to the start of the contracted excursion. .
The PROVIDER will be responsible for errors due to technical defects that occur in the reservation system that are attributable to it, as well as for errors made during the reservation process, when the PROVIDER has agreed to manage the reservation.
The PROVIDER will not be responsible for reservation errors attributable to the USER or caused by unavoidable and extraordinary circumstances.
If, once the buggy excursion has started, significant elements cannot be provided, the PROVIDER must offer the USER suitable alternative formulas, at no additional cost.
The USER will have the right to a price reduction and/or compensation for damages in case of non-execution or incorrect execution of the services.
Any payment made to the PROVIDER entails the issuance of an invoice in the name of the USER, which must be requested on our website https://www.aranbuggy.com or by email to the address aranbuggies@gmail.com.
The user must register their name or the company name that they have informed at the time of placing the order. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke said decision at any time.
For any information about the order, the USER may contact the PROVIDER’s customer service phone number +34 616 220574 or via email at the address aranbuggies@gmail.com.
9. TRANSPORTATION COSTS
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and allows the following ways to pay for an order:
• Credit card
• Debit card
• Bank Transfer
Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered into a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the USER accepts that the PROVIDER obtains data for the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards.
11. PURCHASE PROCESS
• Purchase and reservation online with immediate confirmation by email: Prices of the services (excursions) as stipulated on the website and in accordance with the choice made by the USER.
• The user may make the purchase and reservation online and modify it within the periods specified in these terms and conditions of purchase and specifically point 3. Cancellations (right of withdrawal).
• Price not available: If the price of the service is not available, the USER will be informed as soon as possible, by email or telephone.
Select the date, number of adults and children and make the reservation. The selected services, quantity, price and total amount will be observed.
From here you can make the reservation by following the following steps for its correct formalization:
1. Verification of the user’s data.
2. Checking the availability of the service.
3. Selection of the payment method.
4. Make the reservation.
Once the reservation is processed, the system instantly sends an email to the PROVIDER’S management department and another to the USER’s email confirming the reservation.
12. DISASSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply or follow any of the obligations established herein. document or any applicable legal provision, license, regulation, directive, code of practice or usage policies.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or resource that may be available to the PROVIDER.
13. APPLICABLE LAW AND JURISDICTION
In the event that the USER is domiciled outside of Spain, the PROVIDER and the USER expressly renounce any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between them in accordance with Art. 14.1 of Regulation (EU) 524/ 2013, without the need to resort to the courts of law. For more information see clause «4. CLAIMS AND ONLINE DISPUTE RESOLUTION» of these Conditions.